Last updated: March 23, 2020 at 12:30pm
All central IT services at the university are fully operational. Most ITS staff are working remotely to follow recommended social distancing guidelines.
Extended operating hours for phone and email support:
- Monday-Friday, 6am-10pm
- Saturday and Sunday, 10am-5pm
Current ID Center operating hours:
- Onsite at FAC 30 - Monday, Wednesday, Friday, 9am-1pm
- Remote via email (ID_Center@utlists.utexas.edu)- Monday-Friday, 8am-5pm
ID Center Emergency Remote EID Upgrade Process
ID Center personnel will validate the information and establish a video chat appointment with the new hire to verify identity. In the event, a video chat appointment is not feasible (large groups of 10 or more- e.g., new hire orientation), it will be the responsibility of the requestor to have confirmed identity.
University Data Center
The UDC is currently running on a reduced on site staffing. Tier I staff are on site 24/7 to provide monitoring services. Tier II staff are working remotely and are on call to provide physical support to customers with coordination. Any requests from customers supporting critical services will be coordinated for an immediate response. All other requests will be queued and batched for processing by a member of the Tier II staff coming onsite to the data center.