The UTBackup Upgrade project to upgrade the underlying UTBackup (Code42) infrastructure and bring the software and operations of the service up to date is complete.
For more information about the UTBackup Upgrade, please visit https://it.utexas.edu/projects/utbackup_upgrade/overview.
Well, this is the last weekly update I will pen. Chris Sedore joins our team next week, and I will hand the update role over to him. A lot of thoughts arise as I think about this last year or so in this role. Many of you have stopped me these last few weeks and said thanks. But I want to say THANKS to all of you. I greatly appreciate what we have accomplished together during my time at the helm. It has been a genuine privilege.
I could not begin to capture all that you do – but here is a snapshot of some fun statistics. I thought this would be helpful for Chris and I wanted to give him a sense of how high you have set the bar.
In the past six months, Customer Support Services reports the following points of excellent service:
· Ticket survey results: 91% of customers indicated a positive experience with their interaction with the Service Desk
· Service Desk customer interactions: 49,131
Like many workplaces, UT Austin runs on email. For many of us, checking email is likely one of the first tasks of the day and the last at night. Our dependence on email is greater than ever, and consequently, email has become the most popular attack vector for cybercriminals to steal sensitive information like user credentials.
As a major research university, we are constantly targeted by nation-state actors seeking to steal research and academic data and intellectual property. Just last month, the Information Security Office (ISO) identified 49 compromised staff and faculty accounts, of which a disproportionate amount (36%) belonged to science- and technology-related campus units.