UTmail Storage Reduction

October 17, 2022

On Nov. 1, 2022, Information Technology Services (ITS) will begin deleting over-quota data, shared drives, and inactive UTmail accounts. You must review your UTmail Google storage and take action before Nov. 1, 2022.

The School of Information, in collaboration with ITS, has created a set of documents and online videos to assist faculty and staff to migrate their UTmail account data to Office 365. This complements the guide to migrate your UTmail Google account to a personal account for retirees and alumni.

ITS is prepared to apply quotas to UTmail accounts, delete over-quota data, and delete inactive accounts beginning Nov. 1, and urges users who may be affected to take action or reach out for help as soon as possible to avoid losing data.

If you have any questions, please contact the Service Desk at 512-475-9400 or submit a help request online.

UTmail is a branded Google G Suite service that provides eligible members of The University of Texas at Austin community with a university-affiliated '@utexas.edu' email address as well as unlimited content storage. 

The UTmail Storage Reduction Project will ensure that the total storage of the university's G Suite complies with the new storage maximum of 545TB which will be implemented by Google in December 2022 thereby preventing loss of data, service outages, security risks, and unexpected costs.

ITS will work with more than 270,000 customers to reduce their storage before November 1, 2022  due to Google imposing tenant-wide restrictions on storing data and sending or receiving email.

You must check your UTmail storage usage to ensure that you are below the limit for your user type according to the limits.  

For information about the UTmail Service please visit our knowledge article. 


As of November 2021, UTmail is utilizing over 6.4 PB of pooled storage. However, due to a change in the G Suite storage policy, Google will implement a 545 TB pooled storage quota.

 Of the customers impacted: 70,000 are students, faculty, and staff, and 200,000 are alumni and retirees.

  • Current faculty and staff will be limited to 20 GB of Google Workspace Instructional storage, including email and stored files. If a user has more than 20 GB stored in Google, they will be required to migrate their email and/or files to a new location. 

  • Students accounts will be limited to 5 GB of Google Workspace storage, including email and stored files. If a user has more than 5 GB stored in Google, they will be required to migrate their email and/or files to a new location. 

  • Alumni and Retiree accounts will be limited to 1 GB of email.  Google Workspace applications, including Drive, will no longer be available. Users must reduce their Google email storage below 1 GB and remove files stored in Drive to another storage location.   

  • Enable activity-based de-provisioning for Alumni and Retiree accounts.  After 365 days of inactivity, an account will be archived, then deleted after 120 days. 

  • The project team is working with campus governance to develop a storage strategy and create an online guide to assist users with storage selection.



The goals of this project and ultimate success criteria are:

  • Work with governance to develop the service strategy and policies. 

  • Define role-based storage quotas and account availability policies.  

  • Implement customer-focused communications to effectively share the timeline and goals with stakeholders and customers. 

  • Develop documentation for content management best practices. 

  • Implement guidance to assist users in migrating data to prevent data loss. 

  • Apply newly defined storage quotas to user accounts. 

  • Delete data prior to Google’s imposition of storage limits and associated impact to the service. 

  • Reduce risk to the university by having customers eliminate records that are eligible for disposition. 


Over the next 12 months, ITS will communicate and implement the above changes to the UTmail service and reduce the overall storage usage under the 545 TB quota prior to the December 31, 2022 deadline.

View project documents and files.