ITS collects and reports on service metrics to help analyze trends and overall performance of services and service management processes. Availability metrics indicate the time a service was available to customers and are provided to help campus understand the performance of the IT services provided to students, faculty, and staff. The table below reports service availability for a selected group of the most critical services managed by ITS.
| Target Availability | Service Meets Target | Oct-24 | Sep-24 | Aug-24 | Jul-24 | Jun-24 | May-24 | |
|---|---|---|---|---|---|---|---|---|
| Campus Wireless Network | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Campus Wired Network | 99.98% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Campus Internet Service | 99.95% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Canvas | 99.90% | 100% | 100% | 100% | 100% | 99.99% | 100% | |
| Container Management Platform | 99.00% | 99.5% | 100% | 100% | 100% | 100% | 100% | |
| Enterprise Authentication | 99.50% | 100% | 100% | 100% | 100% | 100% | 99.85% | |
| Microsoft Exchange Online | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Microsoft OneDrive | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Microsoft SharePoint Online | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Microsoft Teams | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% | |
| Two-Factor Authentication | 98.80% | 100% | 100% | 100% | 100% | 100% | 100% | |
| University Website, www.utexas.edu | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% | |
| UT Web | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% | |
| utdirect.utexas.edu | 99.50% | 99.85% | 99.96% | 99.89% | 99.90% | 99.90% | 99.91% | |
| UTmail | 99.50% | 100% | 100% | 100% | 100% | 100% | 100% |
Service Target Key
Meets Target Availability for Six Month Period
Target Availability Disrupted
Major Outage (Click on asterisk to see event related notes)