ITS Critical Services Availability

ITS collects and reports on service metrics to help analyze trends and overall performance of services and service management processes. Availability metrics indicate the time a service was available to customers and are provided to help campus understand the performance of the IT services provided to students, faculty, and staff. The table below reports service availability for a selected group of the most critical services managed by ITS.

  Target Availability Service Meets Target Feb-18 Mar-18 Apr-18 May-18 June-18 July-18
Canvas 99.90%   99.983% 99.995% 99.991% 99.99% 99.99% 99.99%
Office 365 99.50%   100% 100% 100% 100% 100% 100%
Two-Factor Authentication 98.80%   100% 100% 100% 100% 100% 100%
University Website, www.utexas.edu 99.90%   100% 100% 100% 100% 100% 100%
UT Web 99.50%   99.50% 100% 100% 100% 100% 99.57%
utdirect.utexas.edu 99.50%   -- -- -- -- -- --
UT Login 99.50%   100% 100% 100% 100% 100% 100%
UTmail 99.50%   100% 100% 100% 100% 100% 100%

 

Service Target Key

   Meets Target Availability for Six Month Period

   Target Availability Disrupted

   Major Outage (Click on asterisk to see event related notes)