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ServiceNow Category IconAdministrative and Business
ServiceNow Category IconCommunication and Collaboration
ServiceNow Category IconDesktop and Mobile Computing
ServiceNow Category IconInformation Security
ServiceNow Category IconInfrastructure
ServiceNow Category IconIT Professional Services
ServiceNow Category IconResearch
ServiceNow Category IconTeaching and Learning
Administrative and Business
Service Description Who is this for Cost
*DEFINE Internals Mainframe user interface application Faculty and Staff
Business Service Office - Jackson School of Geoscience Jackson School of Geoscience Business Service Office Support Students, Faculty and Staff No fee
CAEE Human Resources Support Civil, Architectural, and Environmental Engineering HR Support Faculty and Staff No fee
Campus Computer Store Hardware/software sales and services Students, Faculty and Staff
Data, Reporting, and Analytics Cleaning, Transforming, and Modeling Data for Business Decisions Faculty and Staff No fee
Electronic Inbox Mainframe Electronic Inbox to access documents Faculty and Staff No fee
Enterprise Content Management Capture, store, and organize any type of data Faculty and Staff No fee
Facilities Law School Texas Law Facilities Office Requests Faculty and Staff No fee
Financial Accounting and Reporting Financial Accounting and Reporting (FAR) Requests Faculty and Staff No fee
jEdit-DMG Plugin Plugin to jEdit that allows access to UTDirect application source Faculty and Staff
Managed File Transfer (Stonebranch) Managed File Transfer Service (JScape / UDM Gateway) Faculty and Staff No fee
Mechanical Engineering (PO Requests) Walker Department of Mechanical Engineering Purchase Order Requests Faculty and Staff No fee
PDAParser Generates code in several different programming languages to access PDA of Natural modules Faculty and Staff
PDFGenerator Web service to generate PDF docs with values retrieved from Natural programs Faculty and Staff
Texas Development Service Desk Texas Development Service Desk - VIP and Eloqua Support Public
UTHA Applications UT Health Austin Application Support Faculty and Staff No fee
Workload Automation (Stonebranch) Enterprise orchestration provides workload automation Faculty and Staff No fee
WWH Common Spaces Requests such as WWH gym access and WWH Commons event reservation Faculty and Staff No fee
Communication and Collaboration
Service Description Who is this for Cost
API Registry Listing of Application Programming Interfaces (API) Faculty and Staff
Cellular Phones Mobile/cell phone service on campus Faculty and Staff, Public No fee
Enterprise Binary Repository Software Repository for Packages, Artifacts and their Corresponding Metadata Faculty and Staff No fee
Enterprise Service Bus Middleware platform for APIs/Integrations Faculty and Staff No fee
ERP UI Consistent user interface forthe framework of administrative applications Faculty and Staff No fee
Event support Special events audio-visual and media support Faculty and Staff Fee
Group Email Send important, university-sanctioned messages to the University community Faculty and Staff No fee
IT Maintenance Calendar Post IT maintenance events Faculty and Staff
IT@UT Technology (IT) resources and services for UT Austin Public No fee
JavaMail Middleware application reads/forwards email content from mainframe to campus mail servers Faculty and Staff
Legacy Telecommunications Services Special Services: UCD, Virtual, Physical (drypair) and Carrier circuits Faculty and Staff Fee
Mail Filtering Service Reliable mail delivery, spam filtering and virus protection for mail servers Faculty and Staff No fee
Message Broker (RabbitMQ) Platform for applications to send and receive messages Faculty and Staff No fee
Microsoft Office Microsoft Office includes Word, Excel, and PowerPoint Students, Faculty and Staff No fee
MyUT Student portal web-based system Students
Office 365 Microsoft Exchange as a cloud-based service Students, Faculty and Staff No fee
Pantheon Web Hosting Cloud-based web hosting platform for Drupal and WordPress Faculty and Staff
Python Production Environment (PyPE) Development environment for applications written for UT Direct Faculty and Staff No fee
Qualtrics Survey Tool Online Survey tool Faculty and Staff No fee
Secure Messaging Transmit sensitive messages and data securely to anyone who can log in to UT Direct Faculty and Staff No fee
SharePoint Microsoft storage and collaboration application Faculty and Staff Fee
Short Links Service Shorten lengthy URLs Faculty and Staff No fee
Technology Integration & Classroom/AV Support Equipment installation, maintenance and repair Faculty and Staff Fee
Telephones Phones for university facilities in greater Austin (VoIP/analog) Faculty and Staff Varies
University Blog Service (UBS) WordPress sites for students, faculty and staff Students, Faculty and Staff No fee
University Wiki Service Wiki spaces for University affiliated groups, departments, and organizations Students, Faculty and Staff No fee
Urgent Email System Send Urgent Bulk Emails to all students and employees Faculty and Staff No fee
UT Box Cloud-based file storage and sharing for business and academic purposes Faculty and Staff No fee
UT Container Management Platform (UT CMP) Deployment environment for containerized applications supporting university purposes Faculty and Staff No fee
UT Container Services Deployment Environment Management (DEM) Faculty and Staff
UT Direct EID authenticated information about classes, college, jobs, or the university in general Students, Faculty and Staff No fee
UT Drupal Kit Resources for Drupal site developers on campus Faculty and Staff Varies
UT Lists Email forums for teaching and collaboration Faculty and Staff No fee
UT Web Web hosting environment Students, Faculty and Staff, Guest, Public No fee
UTmail UT Gmail service Faculty and Staff No fee
Version Control Git repository hosting service Faculty and Staff No fee
Virtel Web Access 3270 Browser-based 3270 Enterprise Authenticated Mainframe access Faculty and Staff
WordPress for Texas WordPress for Texas (WFT) is a custom WordPress distribution provided by ITS Faculty and Staff No fee
XML Gateway Allows client applications to call the mainframe broker using REST or SOAP Faculty and Staff No fee
Zoom University supported video conferencing solution Students, Faculty and Staff No fee
Desktop and Mobile Computing
Service Description Who is this for Cost
App Development Mobile application development platforms Faculty and Staff
Apple Services Apple higher education services Faculty and Staff
Campus Computer Store Hardware/software sales and services Students, Faculty and Staff
Endpoint Management Centrally configure, secure, patch, and manage endpoint devices Faculty and Staff No fee
Green Output Save digital mainframe reports instead of printing Faculty and Staff No fee
Liberal Arts Instructional Technology Services (LAITS) Managed Desktop Support for Colleges and Departments Faculty and Staff No fee
Microsoft Product Activation (Key Management Service) Activating Microsoft Products via KMS Faculty and Staff
Remote Support Allows technicians to provide secure remote IT support Faculty and Staff
Software Distribution and Sales (SDS) Software purchasing Students, Faculty and Staff, Guest Varies
Technology Resources (TRECS) IT Support Managed desktop support for colleges and departments Faculty and Staff Varies
Telework and Flexible Work Tools Tools to enable users to work remotely Students, Faculty and Staff No fee
UT Print Student printing on campus Students Fee
Information Security
Service Description Who is this for Cost
Acceptable Use Policy Acknowledgement Form Complete the Acceptable Use Policy Acknowledgement form Faculty and Staff
Active Directory Certificate Services Control access to IT services Faculty and Staff No fee
Antivirus Software Antivirus protection software for university-owned computers Faculty and Staff, Public
Apollo Developers can set up authorization schema profiles for applications Faculty and Staff No fee
Austin Active Directory Directory Access Protocol (LDAP) authentication for campus services Faculty and Staff
Authentication Enterprise Authentication, Multi-Factor Authentication (MFA) a.k.a. Duo Students, Faculty and Staff, Guest No fee
Digital Certificates Signing and encrypting email and other documents Faculty and Staff No fee
EID University of Texas Electronic Identity Students, Faculty and Staff, Guest, Public No fee
Group and Role Management Apollo, Organizational Hierarchy System Contacts (OHSC), SailPoint IIQ (IIQ) Faculty and Staff
Hard Drive and Media Destruction Safely discard old computer hard drives and media Faculty and Staff No fee
Identity Management UT EID Self-Service Tool, UT EID Administrative Services, uTexas Identity Manager (TIM) Faculty and Staff No fee
InCommon Certificates InCommon (Web Server) SSL Certificates Faculty and Staff No fee
Isora GRC (includes System | App | Vendor Product Inventory) Campus-wide IT risk assessment tool Faculty and Staff No fee
IT Security Consulting (Risk Management) Services ISO security consulting services Faculty and Staff No fee
IT Security Policies Information Security Policies Students, Faculty and Staff No fee
Organizational Hierarchy System (OHS) Contacts Department tool to identify individuals who are authorized to perform specific jobs Faculty and Staff No fee
Reporting a Stolen Device Report stolen or lost computers and devices Faculty and Staff
SailPoint IdentityIQ A governance system supporting group and role-based access management Faculty and Staff No fee
Security Exception Request Request an IT security exception (ISO) Faculty and Staff
Stache Store and share passwords, encryptions keys, personal identification numbers Faculty and Staff No fee
Student Photo Roster Access to student photo rosters Faculty and Staff No fee
UT Directory-White Pages Service (WHIPS) Public directory service that contains contact information Students, Faculty and Staff
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
uTexas Enterprise Directory (TED) Private directory service Faculty and Staff No fee
uTexas Identity Manager (TIM) Creation and management of identity accounts Students, Faculty and Staff No fee
Vulnerability Management Program Vulnerability Scanning Service Faculty and Staff
Infrastructure
Service Description Who is this for Cost
*DPUSER Application Mainframe application that supports a wide range of university applications and processes Faculty and Staff No fee
Adabas Software AG's database management system (DBMS) Faculty and Staff
Amazon Web Services (AWS) Use Amazon Web Services for cloud workloads Faculty and Staff
Application Delivery Controller improve the performance, security, and resiliency of applications delivered over the web Faculty and Staff No fee
Austin Disk Secure online storage and sharing Faculty and Staff Fee
Cabling and Wiring Copper, Fiber, Ethernet, and other cabling for university facilities Faculty and Staff Fee
Cellular Networks Distributed Antenna System Faculty and Staff No fee
Department Networks Network Design, Installation, and Operations for Departments Faculty and Staff No fee
Enterprise Monitoring and Metrics Monitoring for individual enterprise devices Faculty and Staff No fee
Google Cloud Platform (GCP) Use Google Cloud Platform for cloud workloads Faculty and Staff
IP Address Management DNS Hosting Services for Colleges and Departments Faculty and Staff Varies
Microsoft Azure Use Microsoft Azure for cloud workloads Faculty and Staff
Microsoft SQL Server Information Technology Services managed Microsoft SQL Server database services Faculty and Staff No fee
MySQL Managed MySQL database services Faculty and Staff No fee
Oracle Managed Oracle database services Faculty and Staff No fee
Red Hat Network Satellite (RHNS) Red Hat Enterprise Linux installation media and patch management Faculty and Staff No fee
Residence Hall Network (Resnet) Network and Internet Service for University Residence Halls Students Fee
Splunk Instantly search all data generated by applications, servers, and network devices Faculty and Staff No fee
University Data Center (UDC) Professionally managed data center to meet campus' growing information technology needs Faculty and Staff Varies
UT Hybrid Cloud Infrastructure Platform (UTHCIP) Faculty and Staff
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
UTBackup Computer back up system using Code42 Faculty and Staff No fee
Virtual Machine Gateway (UT-VMG) Request and self-provision virtual machines Faculty and Staff Fee
Virtual Private Network (VPN) Remote access to campus-only IT services Students, Faculty and Staff No fee
Windows Software Update Service Microsoft Windows and Office Updates Faculty and Staff
Wireless Networks (Wi-Fi) Wi-Fi network and internet access Students, Faculty and Staff, Guest No fee
IT Professional Services
Service Description Who is this for Cost
Access and Assistance Dell Medical IT Assistance Faculty and Staff No fee
Accessibility Scanning and Assessments Get recommendations on how to improve the accessibility of your website Faculty and Staff
Application Lifecycle Management Product Lifecycle Management for Software Development Faculty and Staff Fee
Biomedical Imaging Center Advanced Imaging equipment support and training Students, Faculty and Staff No fee
Departmental Web Publishing Services Departmental Web Publishing Services Faculty and Staff No fee
Electronic Physical Security Systems Building Access Control Systems (BACS) and property protection Faculty and Staff
ID Center University of Texas ID cards and badge access Students, Faculty and Staff
ID Photos View your UT EID and ID photo Faculty and Staff No fee
iSchool Technology Procurement Faculty and Staff No fee
IT Communications Communicate important changes within the IT Community Faculty and Staff No fee
ITS Admin ITS admininistrative, financial, and HR support Faculty and Staff No fee
ITS Service Management Design, deliver, manage and improve the use of IT services Faculty and Staff No fee
N&T Warehouse Network and telecom warehouse requests Faculty and Staff No fee
Portfolio and Project Management Faculty and Staff See service page for details
ServiceNow ServiceNow platform for University business Faculty and Staff No fee
Tech Support College, School, and Unit Technical Support Students, Faculty and Staff No fee
TID Printing Print Mainframe Reports to a campus based networked printer Faculty and Staff No fee
TRECS Product Management TRECS Portfolio Support and Product Management (PSPM) Public No fee
UT Service Desk Service Desk for The University of Texas at Austin Students, Faculty and Staff, Guest, Public No fee
Web and Consulting Services Contracted software and web solutions for departments and colleges Faculty and Staff
Research
Service Description Who is this for Cost
CSR scientific software Center for Space Research Scientific Software Support Students, Faculty and Staff No fee
MATLAB Algorithm development, data visualization, data analysis, and numerical computation Students, Faculty and Staff
Research Computing Computation resources for researchers and research departments Faculty and Staff
Teaching and Learning
Service Description Who is this for Cost
Canvas Learning Management System Faculty and Staff No fee
Classroom Response Systems (clickers) Classroom Interactive Response Systems Students, Faculty and Staff, Guest Varies
Course Evaluation System Student feedback used in faculty review, program accreditation, & curriculum assessment Faculty and Staff
Panopto Video Management Platform Students, Faculty and Staff
Residence Hall Network (Resnet) Network and Internet Service for University Residence Halls Students Fee
Administrative and Business
Alumni and Advancement
Service Description Who is this for Cost
Texas Development Service Desk Texas Development Service Desk - VIP and Eloqua Support Public
Auxiliary Systems
Service Description Who is this for Cost
Campus Computer Store Hardware/software sales and services Students, Faculty and Staff
WWH Common Spaces Requests such as WWH gym access and WWH Commons event reservation Faculty and Staff No fee
Business Capability and Process Automation
Service Description Who is this for Cost
*DEFINE Internals Mainframe user interface application Faculty and Staff
Electronic Inbox Mainframe Electronic Inbox to access documents Faculty and Staff No fee
Enterprise Content Management Capture, store, and organize any type of data Faculty and Staff No fee
jEdit-DMG Plugin Plugin to jEdit that allows access to UTDirect application source Faculty and Staff
Managed File Transfer (Stonebranch) Managed File Transfer Service (JScape / UDM Gateway) Faculty and Staff No fee
PDAParser Generates code in several different programming languages to access PDA of Natural modules Faculty and Staff
PDFGenerator Web service to generate PDF docs with values retrieved from Natural programs Faculty and Staff
Workload Automation (Stonebranch) Enterprise orchestration provides workload automation Faculty and Staff No fee
Data, Reporting, and Analytics
Service Description Who is this for Cost
Data, Reporting, and Analytics Cleaning, Transforming, and Modeling Data for Business Decisions Faculty and Staff No fee
Facilities Management
Service Description Who is this for Cost
Facilities Law School Texas Law Facilities Office Requests Faculty and Staff No fee
Financial and Procurement Systems
Service Description Who is this for Cost
Business Service Office - Jackson School of Geoscience Jackson School of Geoscience Business Service Office Support Students, Faculty and Staff No fee
Financial Accounting and Reporting Financial Accounting and Reporting (FAR) Requests Faculty and Staff No fee
Mechanical Engineering (PO Requests) Walker Department of Mechanical Engineering Purchase Order Requests Faculty and Staff No fee
Human Resource Systems
Service Description Who is this for Cost
CAEE Human Resources Support Civil, Architectural, and Environmental Engineering HR Support Faculty and Staff No fee
Medical and Health Systems
Service Description Who is this for Cost
UTHA Applications UT Health Austin Application Support Faculty and Staff No fee
Communication and Collaboration
Conferencing and Telephones
Service Description Who is this for Cost
Cellular Phones Mobile/cell phone service on campus Faculty and Staff, Public No fee
Legacy Telecommunications Services Special Services: UCD, Virtual, Physical (drypair) and Carrier circuits Faculty and Staff Fee
Telephones Phones for university facilities in greater Austin (VoIP/analog) Faculty and Staff Varies
Email and Collaboration Services
Service Description Who is this for Cost
JavaMail Middleware application reads/forwards email content from mainframe to campus mail servers Faculty and Staff
Mail Filtering Service Reliable mail delivery, spam filtering and virus protection for mail servers Faculty and Staff No fee
Microsoft Office Microsoft Office includes Word, Excel, and PowerPoint Students, Faculty and Staff No fee
Office 365 Microsoft Exchange as a cloud-based service Students, Faculty and Staff No fee
Qualtrics Survey Tool Online Survey tool Faculty and Staff No fee
Secure Messaging Transmit sensitive messages and data securely to anyone who can log in to UT Direct Faculty and Staff No fee
SharePoint Microsoft storage and collaboration application Faculty and Staff Fee
UT Box Cloud-based file storage and sharing for business and academic purposes Faculty and Staff No fee
UT Lists Email forums for teaching and collaboration Faculty and Staff No fee
UTmail UT Gmail service Faculty and Staff No fee
Zoom University supported video conferencing solution Students, Faculty and Staff No fee
Mass Communications and Emergency Notifications
Service Description Who is this for Cost
Group Email Send important, university-sanctioned messages to the University community Faculty and Staff No fee
Urgent Email System Send Urgent Bulk Emails to all students and employees Faculty and Staff No fee
Media and A/V
Service Description Who is this for Cost
Event support Special events audio-visual and media support Faculty and Staff Fee
Technology Integration & Classroom/AV Support Equipment installation, maintenance and repair Faculty and Staff Fee
Web Services
Service Description Who is this for Cost
API Registry Listing of Application Programming Interfaces (API) Faculty and Staff
Enterprise Binary Repository Software Repository for Packages, Artifacts and their Corresponding Metadata Faculty and Staff No fee
Enterprise Service Bus Middleware platform for APIs/Integrations Faculty and Staff No fee
ERP UI Consistent user interface forthe framework of administrative applications Faculty and Staff No fee
IT Maintenance Calendar Post IT maintenance events Faculty and Staff
IT@UT Technology (IT) resources and services for UT Austin Public No fee
Message Broker (RabbitMQ) Platform for applications to send and receive messages Faculty and Staff No fee
MyUT Student portal web-based system Students
Pantheon Web Hosting Cloud-based web hosting platform for Drupal and WordPress Faculty and Staff
Python Production Environment (PyPE) Development environment for applications written for UT Direct Faculty and Staff No fee
Short Links Service Shorten lengthy URLs Faculty and Staff No fee
University Blog Service (UBS) WordPress sites for students, faculty and staff Students, Faculty and Staff No fee
University Wiki Service Wiki spaces for University affiliated groups, departments, and organizations Students, Faculty and Staff No fee
UT Container Management Platform (UT CMP) Deployment environment for containerized applications supporting university purposes Faculty and Staff No fee
UT Container Services Deployment Environment Management (DEM) Faculty and Staff
UT Direct EID authenticated information about classes, college, jobs, or the university in general Students, Faculty and Staff No fee
UT Drupal Kit Resources for Drupal site developers on campus Faculty and Staff Varies
UT Web Web hosting environment Students, Faculty and Staff, Guest, Public No fee
Version Control Git repository hosting service Faculty and Staff No fee
Virtel Web Access 3270 Browser-based 3270 Enterprise Authenticated Mainframe access Faculty and Staff
WordPress for Texas WordPress for Texas (WFT) is a custom WordPress distribution provided by ITS Faculty and Staff No fee
XML Gateway Allows client applications to call the mainframe broker using REST or SOAP Faculty and Staff No fee
Desktop and Mobile Computing
Desktop and Mobile Device Support
Service Description Who is this for Cost
Endpoint Management Centrally configure, secure, patch, and manage endpoint devices Faculty and Staff No fee
Green Output Save digital mainframe reports instead of printing Faculty and Staff No fee
Liberal Arts Instructional Technology Services (LAITS) Managed Desktop Support for Colleges and Departments Faculty and Staff No fee
Remote Support Allows technicians to provide secure remote IT support Faculty and Staff
Technology Resources (TRECS) IT Support Managed desktop support for colleges and departments Faculty and Staff Varies
Telework and Flexible Work Tools Tools to enable users to work remotely Students, Faculty and Staff No fee
Printing and Related Services
Service Description Who is this for Cost
UT Print Student printing on campus Students Fee
Software and Applications Distribution
Service Description Who is this for Cost
App Development Mobile application development platforms Faculty and Staff
Apple Services Apple higher education services Faculty and Staff
Campus Computer Store Hardware/software sales and services Students, Faculty and Staff
Microsoft Product Activation (Key Management Service) Activating Microsoft Products via KMS Faculty and Staff
Software Distribution and Sales (SDS) Software purchasing Students, Faculty and Staff, Guest Varies
Information Security
Identity and Access Management
Service Description Who is this for Cost
Active Directory Certificate Services Control access to IT services Faculty and Staff No fee
Apollo Developers can set up authorization schema profiles for applications Faculty and Staff No fee
Austin Active Directory Directory Access Protocol (LDAP) authentication for campus services Faculty and Staff
Authentication Enterprise Authentication, Multi-Factor Authentication (MFA) a.k.a. Duo Students, Faculty and Staff, Guest No fee
EID University of Texas Electronic Identity Students, Faculty and Staff, Guest, Public No fee
Group and Role Management Apollo, Organizational Hierarchy System Contacts (OHSC), SailPoint IIQ (IIQ) Faculty and Staff
Identity Management UT EID Self-Service Tool, UT EID Administrative Services, uTexas Identity Manager (TIM) Faculty and Staff No fee
Organizational Hierarchy System (OHS) Contacts Department tool to identify individuals who are authorized to perform specific jobs Faculty and Staff No fee
SailPoint IdentityIQ A governance system supporting group and role-based access management Faculty and Staff No fee
Student Photo Roster Access to student photo rosters Faculty and Staff No fee
UT Directory-White Pages Service (WHIPS) Public directory service that contains contact information Students, Faculty and Staff
uTexas Enterprise Directory (TED) Private directory service Faculty and Staff No fee
uTexas Identity Manager (TIM) Creation and management of identity accounts Students, Faculty and Staff No fee
Secure Computing
Service Description Who is this for Cost
Antivirus Software Antivirus protection software for university-owned computers Faculty and Staff, Public
Digital Certificates Signing and encrypting email and other documents Faculty and Staff No fee
InCommon Certificates InCommon (Web Server) SSL Certificates Faculty and Staff No fee
Isora GRC (includes System | App | Vendor Product Inventory) Campus-wide IT risk assessment tool Faculty and Staff No fee
Stache Store and share passwords, encryptions keys, personal identification numbers Faculty and Staff No fee
Security Consulting and Education
Service Description Who is this for Cost
IT Security Consulting (Risk Management) Services ISO security consulting services Faculty and Staff No fee
Security Incident Response and Investigation
Service Description Who is this for Cost
Vulnerability Management Program Vulnerability Scanning Service Faculty and Staff
Security Policy and Compliance
Service Description Who is this for Cost
Acceptable Use Policy Acknowledgement Form Complete the Acceptable Use Policy Acknowledgement form Faculty and Staff
Hard Drive and Media Destruction Safely discard old computer hard drives and media Faculty and Staff No fee
IT Security Policies Information Security Policies Students, Faculty and Staff No fee
Reporting a Stolen Device Report stolen or lost computers and devices Faculty and Staff
Security Exception Request Request an IT security exception (ISO) Faculty and Staff
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
Infrastructure
Business Continuity and Disaster Recovery
Service Description Who is this for Cost
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
UTBackup Computer back up system using Code42 Faculty and Staff No fee
Cloud Hosting Services
Service Description Who is this for Cost
Amazon Web Services (AWS) Use Amazon Web Services for cloud workloads Faculty and Staff
Google Cloud Platform (GCP) Use Google Cloud Platform for cloud workloads Faculty and Staff
Microsoft Azure Use Microsoft Azure for cloud workloads Faculty and Staff
Data Center Services
Service Description Who is this for Cost
University Data Center (UDC) Professionally managed data center to meet campus' growing information technology needs Faculty and Staff Varies
Database Management
Service Description Who is this for Cost
Adabas Software AG's database management system (DBMS) Faculty and Staff
Microsoft SQL Server Information Technology Services managed Microsoft SQL Server database services Faculty and Staff No fee
MySQL Managed MySQL database services Faculty and Staff No fee
Oracle Managed Oracle database services Faculty and Staff No fee
Monitoring and Alert Management
Service Description Who is this for Cost
Enterprise Monitoring and Metrics Monitoring for individual enterprise devices Faculty and Staff No fee
Splunk Instantly search all data generated by applications, servers, and network devices Faculty and Staff No fee
Network and Connectivity Management
Service Description Who is this for Cost
Application Delivery Controller improve the performance, security, and resiliency of applications delivered over the web Faculty and Staff No fee
Cabling and Wiring Copper, Fiber, Ethernet, and other cabling for university facilities Faculty and Staff Fee
Cellular Networks Distributed Antenna System Faculty and Staff No fee
Department Networks Network Design, Installation, and Operations for Departments Faculty and Staff No fee
IP Address Management DNS Hosting Services for Colleges and Departments Faculty and Staff Varies
Residence Hall Network (Resnet) Network and Internet Service for University Residence Halls Students Fee
Virtual Private Network (VPN) Remote access to campus-only IT services Students, Faculty and Staff No fee
Wireless Networks (Wi-Fi) Wi-Fi network and internet access Students, Faculty and Staff, Guest No fee
Server and Storage Management
Service Description Who is this for Cost
*DPUSER Application Mainframe application that supports a wide range of university applications and processes Faculty and Staff No fee
Austin Disk Secure online storage and sharing Faculty and Staff Fee
Red Hat Network Satellite (RHNS) Red Hat Enterprise Linux installation media and patch management Faculty and Staff No fee
UT Hybrid Cloud Infrastructure Platform (UTHCIP) Faculty and Staff
Virtual Machine Gateway (UT-VMG) Request and self-provision virtual machines Faculty and Staff Fee
Windows Software Update Service Microsoft Windows and Office Updates Faculty and Staff
IT Professional Services
Digital Accessibility
Service Description Who is this for Cost
Accessibility Scanning and Assessments Get recommendations on how to improve the accessibility of your website Faculty and Staff
IT Communications and Documentation
Service Description Who is this for Cost
IT Communications Communicate important changes within the IT Community Faculty and Staff No fee
ITS Service Management Design, deliver, manage and improve the use of IT services Faculty and Staff No fee
IT Service Delivery and Support
Service Description Who is this for Cost
Access and Assistance Dell Medical IT Assistance Faculty and Staff No fee
Biomedical Imaging Center Advanced Imaging equipment support and training Students, Faculty and Staff No fee
Departmental Web Publishing Services Departmental Web Publishing Services Faculty and Staff No fee
Electronic Physical Security Systems Building Access Control Systems (BACS) and property protection Faculty and Staff
ID Center University of Texas ID cards and badge access Students, Faculty and Staff
ID Photos View your UT EID and ID photo Faculty and Staff No fee
iSchool Technology Procurement Faculty and Staff No fee
ITS Admin ITS admininistrative, financial, and HR support Faculty and Staff No fee
N&T Warehouse Network and telecom warehouse requests Faculty and Staff No fee
ServiceNow ServiceNow platform for University business Faculty and Staff No fee
Tech Support College, School, and Unit Technical Support Students, Faculty and Staff No fee
TID Printing Print Mainframe Reports to a campus based networked printer Faculty and Staff No fee
TRECS Product Management TRECS Portfolio Support and Product Management (PSPM) Public No fee
UT Service Desk Service Desk for The University of Texas at Austin Students, Faculty and Staff, Guest, Public No fee
Web and Consulting Services Contracted software and web solutions for departments and colleges Faculty and Staff
Portfolio and Project Management
Service Description Who is this for Cost
Application Lifecycle Management Product Lifecycle Management for Software Development Faculty and Staff Fee
Portfolio and Project Management Faculty and Staff See service page for details
Research
Research Software
Service Description Who is this for Cost
CSR scientific software Center for Space Research Scientific Software Support Students, Faculty and Staff No fee
MATLAB Algorithm development, data visualization, data analysis, and numerical computation Students, Faculty and Staff
Research-Specific Computing and Applications
Service Description Who is this for Cost
Research Computing Computation resources for researchers and research departments Faculty and Staff
Teaching and Learning
Academic Technology and Support
Service Description Who is this for Cost
Residence Hall Network (Resnet) Network and Internet Service for University Residence Halls Students Fee
Learning Management
Service Description Who is this for Cost
Canvas Learning Management System Faculty and Staff No fee
Lecture Capture
Service Description Who is this for Cost
Panopto Video Management Platform Students, Faculty and Staff
Polling and Surveys
Service Description Who is this for Cost
Classroom Response Systems (clickers) Classroom Interactive Response Systems Students, Faculty and Staff, Guest Varies
Course Evaluation System Student feedback used in faculty review, program accreditation, & curriculum assessment Faculty and Staff


Show All

* | A | B | C | D | E | F | G | H | I | J | L | M | N | O | P | Q | R | S | T | U | V | W | X | Z

*

*DEFINE Internals
*DPUSER Application

A

Acceptable Use Policy Acknowledgement Form
Access and Assistance
Accessibility Scanning and Assessments
Active Directory Certificate Services
Adabas
Amazon Web Services (AWS)
Antivirus Software
API Registry
Apollo
App Development
Apple Services
Application Delivery Controller
Application Lifecycle Management
Austin Active Directory
Austin Disk
Authentication

B

Bevo Bucks
Biomedical Imaging Center
Business Service Office - Jackson School of Geoscience

C

Cabling and Wiring
CAEE Human Resources Support
Campus Computer Store
Canvas
Cellular Networks
Cellular Phones
Classroom Response Systems (clickers)
Course Evaluation System
Course Instructor Survey - Faculty & Staff
Course Instructor Survey - Students
CSR scientific software

D

Data, Reporting, and Analytics
Department Networks
Departmental Web Publishing Services
Digital Certificates

E

EID
Electronic Inbox
Electronic Physical Security Systems
Endpoint Management
Enterprise Binary Repository
Enterprise Content Management
Enterprise Monitoring and Metrics
Enterprise Service Bus
eProxy
ERP UI
Event support

F

Facilities Law School
Faculty & Staff Dine In Dollars
Financial Accounting and Reporting

G

Google Cloud Platform (GCP)
Green Output
Group and Role Management
Group Email

H

Hard Drive and Media Destruction

I

ID Center
ID Photos
Identity Management
InCommon Certificates
Instructional Technology Consultations
IP Address Management
iSchool Technology Procurement
Isora GRC (includes System | App | Vendor Product Inventory)
IT Communications
IT Maintenance Calendar
IT Security Consulting (Risk Management) Services
IT Security Policies
IT@UT
ITS Admin
ITS Service Management

J

JavaMail
jEdit-DMG Plugin

L

Legacy Telecommunications Services
Liberal Arts Instructional Technology Services (LAITS)

M

Mail Filtering Service
Managed File Transfer (Stonebranch)
MATLAB
Mechanical Engineering (PO Requests)
Message Broker (RabbitMQ)
Microsoft Azure
Microsoft Office
Microsoft Product Activation (Key Management Service)
Microsoft SQL Server
MySQL
MyUT

N

N&T Warehouse

O

Office 365
Oracle
Organizational Hierarchy System (OHS) Contacts

P

Panopto
Pantheon Web Hosting
PDAParser
PDFGenerator
Portfolio and Project Management
Python Production Environment (PyPE)

Q

Qualtrics Survey Tool
Quest Learning and Assessment

R

Red Hat Network Satellite (RHNS)
Remote Support
Reporting a Stolen Device
Research Computing
Residence Hall Network (Resnet)

S

SailPoint IdentityIQ
Secure Messaging
Security Exception Request
ServiceNow
SharePoint
Short Links Service
Software Distribution and Sales (SDS)
Splunk
Stache
Student Photo Roster

T

Tech Support
Technology Integration & Classroom/AV Support
Technology Resources (TRECS) IT Support
Telephones
Telework and Flexible Work Tools
Test Scanning Services
Texas Development Service Desk
TID Printing
TRECS Product Management

U

University Blog Service (UBS)
University Data Center (UDC)
University Wiki Service
Urgent Email System
UT Box
UT Container Management Platform (UT CMP)
UT Container Services
UT Direct
UT Directory-White Pages Service (WHIPS)
UT Drupal Kit
UT Hybrid Cloud Infrastructure Platform (UTHCIP)
UT Lists
UT Print
UT Ready - Disaster Recovery Planning
UT Service Desk
UT Web
UTBackup
uTexas Enterprise Directory (TED)
uTexas Identity Manager (TIM)
UTHA Applications
UTmail

V

Version Control
Virtel Web Access 3270
Virtual Machine Gateway (UT-VMG)
Virtual Private Network (VPN)
Vulnerability Management Program

W

Web and Consulting Services
Windows Software Update Service
Wireless Networks (Wi-Fi)
WordPress for Texas
Workload Automation (Stonebranch)
WWH Common Spaces

X

XML Gateway

Z

Zoom

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