Services

Contract Services & Consulting
Service Description Who is this for Cost
Managed Server Support Managed Linux and Windows systems administration for servers, either physical or virtual Faculty and Staff Varies
Technology Resources (TRecs) Technology Resources for University Operations Faculty and Staff No fee
Web and Consulting Services Contracted software and web solutions for departments and colleges Faculty and Staff Fee
Email, Calendar & Collaboration
Service Description Who is this for Cost
Adobe Connect - Web Conference Create presentations and online training materials Faculty and Staff No fee
Group Email Send mass email to the University community Faculty and Staff
Mail Filtering Service Reliable mail delivery, spam filtering and virus protection for mail servers Faculty and Staff No fee
Office365 Microsoft Exchange as a cloud-based service Faculty and Staff No fee
Secure Messaging Transmit sensitive messages and data securely to anyone who can log in to UT Direct Faculty and Staff
SharePoint Microsoft storage and collaboration application Faculty and Staff Fee
University Wiki Service Wiki spaces for University affiliated groups, departments, and organizations Students, Faculty and Staff No fee
Urgent Email System Send Urgent Bulk Emails to all students and employees Faculty and Staff
UT Box Cloud-based file storage and sharing for business and academic purposes Faculty and Staff No fee
UT Lists Email forums for teaching and collaboration Faculty and Staff No fee
UTmail UT Gmail service Faculty and Staff No fee
ID, Accounts & Access
Service Description Who is this for Cost
Apollo Developers can set up authorization schema profiles for applications Faculty and Staff No fee
Austin Active Directory Directory Access Protocol (LDAP) authentication for campus services Faculty and Staff
Campus Security Systems (BACS) Building Access Control Systems (BACS) and property protection Faculty and Staff Fee
EID University of Texas Electronic Identity Students, Faculty and Staff, Guest, Public
ID Center University of Texas ID cards and badge access Students, Faculty and Staff
ID Photo Gateway Connect Student ID photos to admin applications Faculty and Staff No fee
Individual Accounts Help with accounts for individuals Faculty and Staff See service page for details
Organizational Hierarchy System (OHS) Contacts Department tool to identify individuals who are authorized to perform specific jobs Faculty and Staff No fee
SailPoint IdentityIQ A governance system support group and role-based access management Faculty and Staff
Shibboleth Open source authentication service Faculty and Staff No fee
Stache Share and store passwords, encryptions keys, personal identification numbers Faculty and Staff No fee
Student Photo Roster Access to student photo rosters Faculty and Staff No fee
Two-Factor Authentication Connect safely with two-factor identification Students, Faculty and Staff, Guest No fee
UT Directory-White Pages Service (WHIPS) Public directory service that contains contact information Students, Faculty and Staff No fee
uTexas Enterprise Directory (TED) Private directory service Faculty and Staff No fee
uTexas Identity Manager (TIM) Creation and management of identity accounts Students, Faculty and Staff No fee
UTLogin Centralized authentication service Faculty and Staff No fee
Virtual ID Cards View your UT EID and ID photo Faculty and Staff No fee
Network, Media & Telecommunications
Service Description Who is this for Cost
1-800 Number Service Request a departmental 1-800 number Faculty and Staff Fee
Cabling and Wiring Copper, Fiber, Ethernet, and other cabling for university facilities Faculty and Staff
Campus Cable TV Televsion (CATV) for buildings on the main campus (except residence halls) Faculty and Staff Fee
Cellular Service on Main Campus Mobile/cell phone service on campus Faculty and Staff No fee
Department Networks Network Design, Installation, and Operations for Departments Faculty and Staff No fee
Digital Signage Content distribution in facilities across UT main campus for departments Faculty and Staff
Domain Name System (DNS) DNS Hosting Services for Colleges and Departments Faculty and Staff Varies
Event support Special events audio-visual and media support Faculty and Staff Fee
General Networks Access to wired Ethernet ports Students, Faculty and Staff No fee
IPTV Stream 100 HD channels to network-connected computers, mobile devices and Amazon Fire TV Faculty and Staff
Multimedia Equipment Work Equipment installation, maintenance and repair Faculty and Staff Fee
Network Support College, School, and Unit Network Support Faculty and Staff No fee
Personal Network Access (PNA) Supplemental Internet Data Plans Students, Faculty and Staff Fee
Phone Support College, School, and Unit telephone support Faculty and Staff No fee
Residence Hall Network (Resnet) Network and Internet Service for University Residence Halls Students Fee
UCD, Virtual, Physical (drypair) and Carrier circuits Special Services: UCD, Virtual, Physical (drypair) and Carrier circuits Faculty and Staff Fee
Virtual Private Network (VPN) Remote access to campus-only IT services Students, Faculty and Staff No fee
Voice and Telephone Services Phones for university facilities in greater Austin (VoIP/analog) Faculty and Staff Varies
Voice Mail & Auto-Attendants (AA) Voice Mail and Automated Attendant services Faculty and Staff
Warehouse Network and telecom warehouse requests Faculty and Staff No fee
Webcasts and Streaming Media Live webcasts and archival encoding of streaming media files Faculty and Staff
Wireless Networks (Wi-Fi) Wi-Fi network and internet access Students, Faculty and Staff, Guest Varies
Security
Service Description Who is this for Cost
Acceptable Use Policy Acknowledgement Form Complete the Acceptable Use Policy Acknowledgement form Faculty and Staff See service page for details
Antivirus Software Antivirus protection software for university-owned computers Faculty and Staff, Public See service page for details
AppReg Security-specific data about applications Faculty and Staff No fee
Campus Security Systems (BACS) Building Access Control Systems (BACS) and property protection Faculty and Staff Fee
Information Security Office Risk Assessment (ISORA) Campus-wide IT risk assessment tool Faculty and Staff No fee
IT Security Consulting (Risk Management) Services ISO security consulting services Faculty and Staff No fee
IT Security Policies Information Security Policies Students, Faculty and Staff See service page for details
Reporting a Stolen Device Report stolen or lost computers and devices Faculty and Staff See service page for details
Security Exception Request Request an IT security exception (ISO) Faculty and Staff See service page for details
Selfscan - Self Serve Vulnerability Scanning Service Self Serve Vulnerability Scanning Service Faculty and Staff See service page for details
Senf (Sensitive Number Finder) Scan computers from sensitive data Students, Faculty and Staff No fee
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
Servers, Storage & Data
Service Description Who is this for Cost
Austin Disk Secure online storage and sharing Faculty and Staff Fee
Cloud Computing Choose Amazon Web Services for your cloud computing solution, with other offerings to come Faculty and Staff No fee
Microsoft SQL Server Information Technology Services managed Microsoft SQL Server database services Faculty and Staff No fee
MySQL Managed MySQL database services Faculty and Staff No fee
Oracle Managed Oracle database services Faculty and Staff No fee
Research Computing Computation resources for researchers and research departments Faculty and Staff
University Data Center (UDC) Professionally managed data center to meet campus' growing information technology needs Faculty and Staff Varies
UT Box Cloud-based file storage and sharing for business and academic purposes Faculty and Staff No fee
UTBackup Computer back up system using CrashPlan Faculty and Staff
Virtual Machine Gateway (UT-VMG) Request and self-provision virtual machines Faculty and Staff Fee
Software & Applications
Service Description Who is this for Cost
*DEFINE Internals Mainframe user interface application Faculty and Staff
*TXINFO Store, modify, delete, and retrieve records from DP-INFO-SYSTEMS Faculty and Staff No fee
Active Directory Certificates Control access to IT services Faculty and Staff
Antivirus Software Antivirus protection software for university-owned computers Faculty and Staff, Public See service page for details
Apollo Developers can set up authorization schema profiles for applications Faculty and Staff No fee
Campus Computer Store Hardware/software sales and services Students, Faculty and Staff See service page for details
Campus Public FTP Server Access to the University's public FTP server, ftp.utexas.edu Students, Faculty and Staff No fee
Digital Certificates Signing and encrypting email and other documents Faculty and Staff No fee
Document Repository Store and retrieve binary, text files, and metadata Faculty and Staff
DocuSign Electronically sign documents online Faculty and Staff No fee
Electronic Content Management Capture, store, and organize any type of data Faculty and Staff See service page for details
Electronic Inbox Mainframe Electronic Inbox to access documents Faculty and Staff No fee
Enterprise Monitoring and Metrics Monitoring for individual devices Faculty and Staff No fee
Green Output Save digital Mainframe reports instead of printing Faculty and Staff No fee
Image Capture Image Capture is an image scanning software Faculty and Staff
InCommon Certificates InCommon (Web Server) SSL Certificates Faculty and Staff No fee
IT Maintenance Calendar Post IT maintenance events Faculty and Staff No fee
JavaMail Middleware application reads/forwards email content from mainframe to campus mail servers Faculty and Staff See service page for details
jEdit-DMG Plugin Plugin to jEdit that allows access to UTDirect application source Faculty and Staff
Mainframe The UT Austin Administrative Computer System Faculty and Staff No fee
MATLAB Algorithm development, data visualization, data analysis, and numerical computation Students, Faculty and Staff No fee
Microsoft Office 2016 Microsoft Office 2016 includes Word, Excel, and PowerPoint Students, Faculty and Staff No fee
Microsoft Product Activation (Key Management Service) Activating Microsoft Products via KMS Faculty and Staff
MyUT Student portal web-based system Students See service page for details
PDAParser Generates code in several different programming languages to access PDA of Natural modules Faculty and Staff See service page for details
PDFGenerator Utility that generates code to access PDA's of natural modules Faculty and Staff See service page for details
Red Hat Network Satellite (RHNS) Red Hat Enterprise Linux installation media and patch management Faculty and Staff No fee
Selfscan - Self Serve Vulnerability Scanning Service Self Serve Vulnerability Scanning Service Faculty and Staff See service page for details
Senf (Sensitive Number Finder) Scan computers from sensitive data Students, Faculty and Staff No fee
ServiceNow ServiceNow platform for University business Faculty and Staff No fee
SharePoint Microsoft storage and collaboration application Faculty and Staff Fee
Software Distribution and Sales (SDS) Software purchasing Students, Faculty and Staff, Guest Varies
Splunk Instantly search all data generated by applications, servers, and network devices Faculty and Staff No fee
Stache Share and store passwords, encryptions keys, personal identification numbers Faculty and Staff No fee
Tableau Support Support for existing users of the Tableau Desktop self-service data visualization tool. Faculty and Staff No fee
Technical Resource Account Control (TRAC) IT provisioning service Faculty and Staff No fee
Technology Resources (TRecs) Technology Resources for University Operations Faculty and Staff No fee
TID Printing Print from the Mainframe Faculty and Staff No fee
TN3270 Mainframe terminal access Faculty and Staff
UT Ready - Disaster Recovery Planning Disaster Recovery Planning Faculty and Staff No fee
Windows Deployment Services Unit and departmental Windows deployment for University owned machines Faculty and Staff No fee
Windows Software Update Service Microsoft Windows and Office Updates Faculty and Staff See service page for details
XML Gateway Allows client applications to call the mainframe broker using REST or SOAP Faculty and Staff
Teaching, Classroom Technology & Labs
Service Description Who is this for Cost
Adobe Connect - Web Conference Create presentations and online training materials Faculty and Staff No fee
Campus Computer Labs Computer labs, locations, and contact info
Canvas Cloud-hosted learning management system by Instructure for use at UT Austin Faculty and Staff
Classroom IT Request Request assistance with classroom technology Faculty and Staff No fee
Classroom Response Systems (clickers) Cooperative learning system & software Students, Faculty and Staff, Guest Varies
Course Instructor Survey - Faculty & Staff Gather anonymous feedback on classes and instructors Faculty and Staff No fee
Course Instructor Survey - Students Share feedback about courses and instructors anonymously Students No fee
Instructional Technology Consultations Consulting services for faculty and instructors around teaching and learning Faculty and Staff Fee
iTunes U Store educational course materials in the public domain Faculty and Staff No fee
Qualtrics Survey Tool Online Survey tool Faculty and Staff No fee
UT Print Student printing on campus Students
UT Service Desk Service Desk for The University of Texas at Austin Students, Faculty and Staff, Guest, Public No fee
Webcasts and Streaming Media Live webcasts and archival encoding of streaming media files Faculty and Staff
Tech Support
Service Description Who is this for Cost
Bomgar Bomgar Remote Support Faculty and Staff
Charter School IT Requests Request assistance with Charter School technology Faculty and Staff No fee
Classroom IT Request Request assistance with classroom technology Faculty and Staff No fee
Departmental Web Publishing Services Departmental Web Publishing Services Faculty and Staff No fee
Hard Drive Destruction Safely discard old computer hard drives Faculty and Staff No fee
IT Alerting (Everbridge) Faculty and Staff
IT Maintenance Calendar Post IT maintenance events Faculty and Staff No fee
IT Purchasing Services College, School and Unit IT Purchasing Requests Faculty and Staff Fee
ITS Admin ITS admininistrative, financial, and HR support Faculty and Staff
Managed Server Support Managed Linux and Windows systems administration for servers, either physical or virtual Faculty and Staff Varies
Network Support College, School, and Unit Network Support Faculty and Staff No fee
Phone Support College, School, and Unit telephone support Faculty and Staff No fee
Tech Support College, School, and Unit Technical Support Students, Faculty and Staff No fee
UT Print Student printing on campus Students
UT Service Desk Service Desk for The University of Texas at Austin Students, Faculty and Staff, Guest, Public No fee
UTHA Applications Faculty and Staff No fee
Web Publishing & Software Development
Service Description Who is this for Cost
Accessibility Scanning and Assessments Run an accessibility scan on your website Faculty and Staff No fee
API Registry (MuleSoft) Listing of APIs Faculty and Staff No fee
CMS Hosting Platform Cloud-based Web hosting platform for Drupal and WordPress Faculty and Staff Fee
Departmental Web Publishing Services Departmental Web Publishing Services Faculty and Staff No fee
Enterprise Binary Repository Enterprise Binary Repository Faculty and Staff No fee
Enterprise Service Bus (Mulesoft ESB) Middleware platform for APIs/Integrations Faculty and Staff No fee
ERP UI Consistent user interface forthe framework of administrative applications Faculty and Staff No fee
IT@UT Technology (IT) resources and services for UT Austin Public No fee
Message Broker (RabbitMQ) Platform for applications to send and receive messages Faculty and Staff No fee
Python Production Environment (PyPE) Development environment for applications written for UT Direct Faculty and Staff No fee
Short Links Service Shorten lengthy URLs Faculty and Staff No fee
University Blog Service WordPress sites for students, faculty and staff Students, Faculty and Staff No fee
University Wiki Service Wiki spaces for University affiliated groups, departments, and organizations Students, Faculty and Staff No fee
UT Direct EID authenticated information about classes, college, jobs, or the university in general Students, Faculty and Staff No fee
UT Drupal Kit Resources for Drupal site developers on campus Faculty and Staff
UT QuickSites Fully-managed web publishing service Faculty and Staff Fee
UT Web Web hosting environment Students, Faculty and Staff, Guest, Public No fee
Version Control Web-based GitHub repository hosting service Faculty and Staff No fee
Workload Automation (Stonebranch) Enterprise orchestration provides workload automation Faculty and Staff No fee
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