| Service | Description | Who is this for | Cost |
|---|---|---|---|
| *DEFINE Internals | Mainframe user interface application | Faculty and Staff | |
| Business Service Office - Jackson School of Geoscience | Jackson School of Geoscience Business Service Office Support | Students, Faculty and Staff | No fee |
| CAEE Human Resources Support | Civil, Architectural, and Environmental Engineering HR Support | Faculty and Staff | No fee |
| Campus Computer Store | Hardware/software sales and services | Students, Faculty and Staff | |
| Data, Reporting, and Analytics | Cleaning, Transforming, and Modeling Data for Business Decisions | Faculty and Staff | No fee |
| Electronic Inbox | Mainframe Electronic Inbox to access documents | Faculty and Staff | No fee |
| Enterprise Content Management | Capture, store, and organize any type of data | Faculty and Staff | No fee |
| Facilities Law School | Texas Law Facilities Office Requests | Faculty and Staff | No fee |
| Financial Accounting and Reporting | Financial Accounting and Reporting (FAR) Requests | Faculty and Staff | No fee |
| jEdit-DMG Plugin | Plugin to jEdit that allows access to UTDirect application source | Faculty and Staff | |
| Managed File Transfer (Stonebranch) | Managed File Transfer Service (JScape / UDM Gateway) | Faculty and Staff | No fee |
| Mechanical Engineering (PO Requests) | Walker Department of Mechanical Engineering Purchase Order Requests | Faculty and Staff | No fee |
| PDAParser | Generates code in several different programming languages to access PDA of Natural modules | Faculty and Staff | |
| PDFGenerator | Web service to generate PDF docs with values retrieved from Natural programs | Faculty and Staff | |
| Texas Development Service Desk | Texas Development Service Desk - VIP and Eloqua Support | Public | |
| UTHA Applications | UT Health Austin Application Support | Faculty and Staff | No fee |
| Workload Automation (Stonebranch) | Enterprise orchestration provides workload automation | Faculty and Staff | No fee |
| WWH Common Spaces | Requests such as WWH gym access and WWH Commons event reservation | Faculty and Staff | No fee |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| API Registry | Listing of Application Programming Interfaces (API) | Faculty and Staff | |
| Cellular Phones | Mobile/cell phone service on campus | Faculty and Staff, Public | No fee |
| Enterprise Binary Repository | Software Repository for Packages, Artifacts and their Corresponding Metadata | Faculty and Staff | No fee |
| Enterprise Service Bus | Middleware platform for APIs/Integrations | Faculty and Staff | No fee |
| ERP UI | Consistent user interface forthe framework of administrative applications | Faculty and Staff | No fee |
| Event support | Special events audio-visual and media support | Faculty and Staff | Fee |
| Group Email | Send important, university-sanctioned messages to the University community | Faculty and Staff | No fee |
| IT Maintenance Calendar | Post IT maintenance events | Faculty and Staff | |
| IT@UT | Technology (IT) resources and services for UT Austin | Public | No fee |
| JavaMail | Middleware application reads/forwards email content from mainframe to campus mail servers | Faculty and Staff | |
| Legacy Telecommunications Services | Special Services: UCD, Virtual, Physical (drypair) and Carrier circuits | Faculty and Staff | Fee |
| Mail Filtering Service | Reliable mail delivery, spam filtering and virus protection for mail servers | Faculty and Staff | No fee |
| Message Broker (RabbitMQ) | Platform for applications to send and receive messages | Faculty and Staff | No fee |
| Microsoft Office | Microsoft Office includes Word, Excel, and PowerPoint | Students, Faculty and Staff | No fee |
| MyUT | Student portal web-based system | Students | |
| Office 365 | Microsoft Exchange as a cloud-based service | Students, Faculty and Staff | No fee |
| Pantheon Web Hosting | Cloud-based web hosting platform for Drupal and WordPress | Faculty and Staff | |
| Python Production Environment (PyPE) | Development environment for applications written for UT Direct | Faculty and Staff | No fee |
| Qualtrics Survey Tool | Online Survey tool | Faculty and Staff | No fee |
| Secure Messaging | Transmit sensitive messages and data securely to anyone who can log in to UT Direct | Faculty and Staff | No fee |
| SharePoint | Microsoft storage and collaboration application | Faculty and Staff | Fee |
| Short Links Service | Shorten lengthy URLs | Faculty and Staff | No fee |
| Technology Integration & Classroom/AV Support | Equipment installation, maintenance and repair | Faculty and Staff | Fee |
| Telephones | Phones for university facilities in greater Austin (VoIP/analog) | Faculty and Staff | Varies |
| University Blog Service (UBS) | WordPress sites for students, faculty and staff | Students, Faculty and Staff | No fee |
| University Wiki Service | Wiki spaces for University affiliated groups, departments, and organizations | Students, Faculty and Staff | No fee |
| Urgent Email System | Send Urgent Bulk Emails to all students and employees | Faculty and Staff | No fee |
| UT Box | Cloud-based file storage and sharing for business and academic purposes | Faculty and Staff | No fee |
| UT Container Management Platform (UT CMP) | Deployment environment for containerized applications supporting university purposes | Faculty and Staff | No fee |
| UT Container Services | Deployment Environment Management (DEM) | Faculty and Staff | |
| UT Direct | EID authenticated information about classes, college, jobs, or the university in general | Students, Faculty and Staff | No fee |
| UT Drupal Kit | Resources for Drupal site developers on campus | Faculty and Staff | Varies |
| UT Lists | Email forums for teaching and collaboration | Faculty and Staff | No fee |
| UT Web | Web hosting environment | Students, Faculty and Staff, Guest, Public | No fee |
| UTmail | UT Gmail service | Faculty and Staff | No fee |
| Version Control | Git repository hosting service | Faculty and Staff | No fee |
| Virtel Web Access 3270 | Browser-based 3270 Enterprise Authenticated Mainframe access | Faculty and Staff | |
| WordPress for Texas | WordPress for Texas (WFT) is a custom WordPress distribution provided by ITS | Faculty and Staff | No fee |
| XML Gateway | Allows client applications to call the mainframe broker using REST or SOAP | Faculty and Staff | No fee |
| Zoom | University supported video conferencing solution | Students, Faculty and Staff | No fee |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| App Development | Mobile application development platforms | Faculty and Staff | |
| Apple Services | Apple higher education services | Faculty and Staff | |
| Campus Computer Store | Hardware/software sales and services | Students, Faculty and Staff | |
| Endpoint Management | Centrally configure, secure, patch, and manage endpoint devices | Faculty and Staff | No fee |
| Green Output | Save digital mainframe reports instead of printing | Faculty and Staff | No fee |
| Liberal Arts Instructional Technology Services (LAITS) | Managed Desktop Support for Colleges and Departments | Faculty and Staff | No fee |
| Microsoft Product Activation (Key Management Service) | Activating Microsoft Products via KMS | Faculty and Staff | |
| Remote Support | Allows technicians to provide secure remote IT support | Faculty and Staff | |
| Software Distribution and Sales (SDS) | Software purchasing | Students, Faculty and Staff, Guest | Varies |
| Technology Resources (TRECS) IT Support | Managed desktop support for colleges and departments | Faculty and Staff | Varies |
| Telework and Flexible Work Tools | Tools to enable users to work remotely | Students, Faculty and Staff | No fee |
| UT Print | Student printing on campus | Students | Fee |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| Acceptable Use Policy Acknowledgement Form | Complete the Acceptable Use Policy Acknowledgement form | Faculty and Staff | |
| Active Directory Certificate Services | Control access to IT services | Faculty and Staff | No fee |
| Antivirus Software | Antivirus protection software for university-owned computers | Faculty and Staff, Public | |
| Apollo | Developers can set up authorization schema profiles for applications | Faculty and Staff | No fee |
| Austin Active Directory | Directory Access Protocol (LDAP) authentication for campus services | Faculty and Staff | |
| Authentication | Enterprise Authentication, Multi-Factor Authentication (MFA) a.k.a. Duo | Students, Faculty and Staff, Guest | No fee |
| Digital Certificates | Signing and encrypting email and other documents | Faculty and Staff | No fee |
| EID | University of Texas Electronic Identity | Students, Faculty and Staff, Guest, Public | No fee |
| Group and Role Management | Apollo, Organizational Hierarchy System Contacts (OHSC), SailPoint IIQ (IIQ) | Faculty and Staff | |
| Hard Drive and Media Destruction | Safely discard old computer hard drives and media | Faculty and Staff | No fee |
| Identity Management | UT EID Self-Service Tool, UT EID Administrative Services, uTexas Identity Manager (TIM) | Faculty and Staff | No fee |
| InCommon Certificates | InCommon (Web Server) SSL Certificates | Faculty and Staff | No fee |
| Isora GRC (includes System | App | Vendor Product Inventory) | Campus-wide IT risk assessment tool | Faculty and Staff | No fee |
| IT Security Consulting (Risk Management) Services | ISO security consulting services | Faculty and Staff | No fee |
| IT Security Policies | Information Security Policies | Students, Faculty and Staff | No fee |
| Organizational Hierarchy System (OHS) Contacts | Department tool to identify individuals who are authorized to perform specific jobs | Faculty and Staff | No fee |
| Reporting a Stolen Device | Report stolen or lost computers and devices | Faculty and Staff | |
| SailPoint IdentityIQ | A governance system supporting group and role-based access management | Faculty and Staff | No fee |
| Security Exception Request | Request an IT security exception (ISO) | Faculty and Staff | |
| Stache | Store and share passwords, encryptions keys, personal identification numbers | Faculty and Staff | No fee |
| Student Photo Roster | Access to student photo rosters | Faculty and Staff | No fee |
| UT Directory-White Pages Service (WHIPS) | Public directory service that contains contact information | Students, Faculty and Staff | |
| UT Ready - Disaster Recovery Planning | Disaster Recovery Planning | Faculty and Staff | No fee |
| uTexas Enterprise Directory (TED) | Private directory service | Faculty and Staff | No fee |
| uTexas Identity Manager (TIM) | Creation and management of identity accounts | Students, Faculty and Staff | No fee |
| Vulnerability Management Program | Vulnerability Scanning Service | Faculty and Staff |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| *DPUSER Application | Mainframe application that supports a wide range of university applications and processes | Faculty and Staff | No fee |
| Adabas | Software AG's database management system (DBMS) | Faculty and Staff | |
| Amazon Web Services (AWS) | Use Amazon Web Services for cloud workloads | Faculty and Staff | |
| Application Delivery Controller | improve the performance, security, and resiliency of applications delivered over the web | Faculty and Staff | No fee |
| Austin Disk | Secure online storage and sharing | Faculty and Staff | Fee |
| Cabling and Wiring | Copper, Fiber, Ethernet, and other cabling for university facilities | Faculty and Staff | Fee |
| Cellular Networks | Distributed Antenna System | Faculty and Staff | No fee |
| Department Networks | Network Design, Installation, and Operations for Departments | Faculty and Staff | No fee |
| Enterprise Monitoring and Metrics | Monitoring for individual enterprise devices | Faculty and Staff | No fee |
| Google Cloud Platform (GCP) | Use Google Cloud Platform for cloud workloads | Faculty and Staff | |
| IP Address Management | DNS Hosting Services for Colleges and Departments | Faculty and Staff | Varies |
| Microsoft Azure | Use Microsoft Azure for cloud workloads | Faculty and Staff | |
| Microsoft SQL Server | Information Technology Services managed Microsoft SQL Server database services | Faculty and Staff | No fee |
| MySQL | Managed MySQL database services | Faculty and Staff | No fee |
| Oracle | Managed Oracle database services | Faculty and Staff | No fee |
| Red Hat Network Satellite (RHNS) | Red Hat Enterprise Linux installation media and patch management | Faculty and Staff | No fee |
| Residence Hall Network (Resnet) | Network and Internet Service for University Residence Halls | Students | Fee |
| Splunk | Instantly search all data generated by applications, servers, and network devices | Faculty and Staff | No fee |
| University Data Center (UDC) | Professionally managed data center to meet campus' growing information technology needs | Faculty and Staff | Varies |
| UT Hybrid Cloud Infrastructure Platform (UTHCIP) | Faculty and Staff | ||
| UT Ready - Disaster Recovery Planning | Disaster Recovery Planning | Faculty and Staff | No fee |
| UTBackup | Computer back up system using Code42 | Faculty and Staff | No fee |
| Virtual Machine Gateway (UT-VMG) | Request and self-provision virtual machines | Faculty and Staff | Fee |
| Virtual Private Network (VPN) | Remote access to campus-only IT services | Students, Faculty and Staff | No fee |
| Windows Software Update Service | Microsoft Windows and Office Updates | Faculty and Staff | |
| Wireless Networks (Wi-Fi) | Wi-Fi network and internet access | Students, Faculty and Staff, Guest | No fee |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| Access and Assistance | Dell Medical IT Assistance | Faculty and Staff | No fee |
| Accessibility Scanning and Assessments | Get recommendations on how to improve the accessibility of your website | Faculty and Staff | |
| Application Lifecycle Management | Product Lifecycle Management for Software Development | Faculty and Staff | Fee |
| Biomedical Imaging Center | Advanced Imaging equipment support and training | Students, Faculty and Staff | No fee |
| Departmental Web Publishing Services | Departmental Web Publishing Services | Faculty and Staff | No fee |
| Electronic Physical Security Systems | Building Access Control Systems (BACS) and property protection | Faculty and Staff | |
| ID Center | University of Texas ID cards and badge access | Students, Faculty and Staff | |
| ID Photos | View your UT EID and ID photo | Faculty and Staff | No fee |
| iSchool Technology Procurement | Faculty and Staff | No fee | |
| IT Communications | Communicate important changes within the IT Community | Faculty and Staff | No fee |
| ITS Admin | ITS admininistrative, financial, and HR support | Faculty and Staff | No fee |
| ITS Service Management | Design, deliver, manage and improve the use of IT services | Faculty and Staff | No fee |
| N&T Warehouse | Network and telecom warehouse requests | Faculty and Staff | No fee |
| Portfolio and Project Management | Faculty and Staff | See service page for details | |
| ServiceNow | ServiceNow platform for University business | Faculty and Staff | No fee |
| Tech Support | College, School, and Unit Technical Support | Students, Faculty and Staff | No fee |
| TID Printing | Print Mainframe Reports to a campus based networked printer | Faculty and Staff | No fee |
| TRECS Product Management | TRECS Portfolio Support and Product Management (PSPM) | Public | No fee |
| UT Service Desk | Service Desk for The University of Texas at Austin | Students, Faculty and Staff, Guest, Public | No fee |
| Web and Consulting Services | Contracted software and web solutions for departments and colleges | Faculty and Staff |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| CSR scientific software | Center for Space Research Scientific Software Support | Students, Faculty and Staff | No fee |
| MATLAB | Algorithm development, data visualization, data analysis, and numerical computation | Students, Faculty and Staff | |
| Research Computing | Computation resources for researchers and research departments | Faculty and Staff |
| Service | Description | Who is this for | Cost |
|---|---|---|---|
| Canvas | Learning Management System | Faculty and Staff | No fee |
| Classroom Response Systems (clickers) | Classroom Interactive Response Systems | Students, Faculty and Staff, Guest | Varies |
| Course Evaluation System | Student feedback used in faculty review, program accreditation, & curriculum assessment | Faculty and Staff | |
| Panopto | Video Management Platform | Students, Faculty and Staff | |
| Residence Hall Network (Resnet) | Network and Internet Service for University Residence Halls | Students | Fee |