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Tech Support

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ServiceNow Category IconSoftware & Applications
ServiceNow Category IconTeaching, Classroom Technology & Labs
ServiceNow Category IconTech Support
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Tech Support

Computer support, hardware issues, software help, printing, and other IT related questions.

Tech Support
IT Purchasing and Inventory Services
Service Description Who is this for Cost
IT Purchasing Services College, School and Unit IT Purchasing Requests Faculty and Staff Fee
Printing Support
Service Description Who is this for Cost
UT Print Student printing on campus Students Fee
Server Support
Service Description Who is this for Cost
Managed Server Support Managed Linux and Windows systems administration for servers, either physical or virtual Faculty and Staff Varies
Service Desks
Service Description Who is this for Cost
Bomgar Bomgar Remote Support Faculty and Staff See service page for details
IT Alerting (Everbridge) Faculty and Staff See service page for details
ITS Admin ITS admininistrative, financial, and HR support Faculty and Staff No fee
Technology Resources (TRecs) IT Support Managed desktop support for colleges and departments Faculty and Staff Varies
UT Service Desk Service Desk for The University of Texas at Austin Students, Faculty and Staff, Guest, Public
Tech Support and IT Requests
Service Description Who is this for Cost
Charter School IT Requests Request assistance with Charter School technology Faculty and Staff No fee
Classroom IT Request Request assistance with classroom technology Faculty and Staff No fee
Departmental Web Publishing Services Departmental Web Publishing Services Faculty and Staff No fee
Hard Drive Destruction Safely discard old computer hard drives Faculty and Staff No fee
Network Support College, School, and Unit Network Support Faculty and Staff No fee
Phone Support College, School, and Unit telephone support Faculty and Staff No fee
Tech Support College, School, and Unit Technical Support Students, Faculty and Staff No fee
UT Health Austin Support
Service Description Who is this for Cost
UTHA Applications Faculty and Staff No fee


Show All

* | 1 | A | B | C | D | E | F | G | H | I | J | M | N | O | P | Q | R | S | T | U | V | W | X

*

*DEFINE Internals

1

1-800 Number Service

A

Acceptable Use Policy Acknowledgement Form
Accessibility Scanning and Assessments
Active Directory Certificates
Adobe Connect - Web Conference
Amazon Web Services (AWS)
Antivirus Software
API Registry (MuleSoft)
Apollo
Apple School Manager
AppReg
Austin Active Directory
Austin Disk
Authentication

B

Bevo Bucks
Bomgar

C

Cabling and Wiring
Campus Cable TV
Campus Computer Labs
Campus Computer Store
Campus Public FTP Server
Campus Security Systems (BACS)
Canvas
Cellular Service on Main Campus
Charter School IT Requests
Classroom IT Request
Classroom Response Systems (clickers)
CMS Hosting Platform
Course Instructor Survey - Faculty & Staff
Course Instructor Survey - Students
CSR scientific software

D

Department Networks
Departmental Web Publishing Services
Digital Certificates
Digital Signage
Domain Name System (DNS)

E

EID
Electronic Inbox
Enterprise Binary Repository
Enterprise Content Management
Enterprise Monitoring and Metrics
Enterprise Service Bus(Mulesoft ESB)
eProxy
ERP UI
Event support

F

Faculty & Staff Dine In Dollars

G

General Networks
Green Output
Group Email

H

Hard Drive Destruction

I

ID Center
ID Photo Gateway
InCommon Certificates
Individual Accounts
Information Security Office Risk Assessment (ISORA)
Instructional Technology Consultations
IPTV
IT Alerting (Everbridge)
IT Maintenance Calendar
IT Purchasing Services
IT Security Consulting (Risk Management) Services
IT Security Policies
IT@UT
ITS Admin
iTunes U

J

JavaMail
jEdit-DMG Plugin

M

Mail Filtering Service
Mainframe
Managed File Transfer (Stonebranch)
Managed Server Support
MATLAB
Message Broker (RabbitMQ)
Microsoft Azure
Microsoft Office
Microsoft Product Activation (Key Management Service)
Microsoft SQL Server
Multimedia Equipment Work
MySQL
MyUT

N

Network Support

O

Office 365
Oracle
Organizational Hierarchy System (OHS) Contacts

P

PDAParser
PDFGenerator
Personal Network Access (PNA)
Phone Support
Python Production Environment (PyPE)

Q

Qualtrics Survey Tool
Quest Learning and Assessment

R

Red Hat Network Satellite (RHNS)
Reporting a Stolen Device
Research Computing
Residence Hall Network (Resnet)

S

SailPoint IdentityIQ
Secure Messaging
Security Exception Request
Selfscan - Self Serve Vulnerability Scanning Service
Senf (Sensitive Number Finder)
ServiceNow
SharePoint
Short Links Service
Software Distribution and Sales (SDS)
Splunk
Stache
Student Photo Roster

T

Tech Support
Technology Resources (TRecs) IT Support
Test Scanning Services
TID Printing
TN3270

U

UCD, Virtual, Physical (drypair) and Carrier circuits
University Blog Service
University Data Center (UDC)
University Wiki Service
Urgent Email System
UT Box
UT Container Services (DEM, MCE)
UT Direct
UT Directory-White Pages Service (WHIPS)
UT Drupal Kit
UT Lists
UT Print
UT QuickSites
UT Ready - Disaster Recovery Planning
UT Service Desk
UT Web
UTBackup
uTexas Enterprise Directory (TED)
uTexas Identity Manager (TIM)
UTHA Applications
UTmail

V

Version Control
Virtual ID Cards
Virtual Machine Gateway (UT-VMG)
Virtual Private Network (VPN)
Voice and Telephone Services
Voice Mail & Auto-Attendants (AA)

W

Warehouse
Web and Consulting Services
Webcasts and Streaming Media
Windows Deployment Services
Windows Software Update Service
Wireless Networks (Wi-Fi)
Workload Automation (Stonebranch)

X

XML Gateway

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